• Water production, treatment, and distribution
• Sanitary sewer collection (wastewater treatment services are provided by Plum Creek Wastewater Reclamation Authority)
• Roadway operation, repair, and maintenance (on roads conveyed to Metro for operation)
• Roadway signage operations, repair, and maintenance
• Street light repair and maintenance
• Snow plowing on Metro roads
• Community stormwater management and storm drainage operation, repair, and maintenance
• Metro contracts with CPHA to perform their landscape maintenance services

Our office is located at 5880 Country Club Drive in The Village at Castle Pines. Our phone number is (303) 688-8330.

Castle Pines Village Metropolitan District, a political subdivision of the State of Colorado, was formed in 1973 and is considered a quasi-governmental entity. The purpose of the District is to provide essential services to The Village at Castle Pines, including water supply, wastewater collection, storm drainage management, and roadway maintenance. The District is governed by an elected, five-member Board of Directors.

The District currently has approximately 1,900 homes. It is anticipated that an additional 100 homes will complete our build-out.

The current mill levy is 33.834 mills. The mill levy has remained the same since 2001. Property tax is computed based on the mill levy multiplied by the current total assessed valuation of each home. In August of each calendar year, Douglas County Assessor certifies the total assessed value of all properties located within the boundaries of each taxing authority.

Waste Management Services are provided to the residents through your dues paid to Castle Pines Homes Association. The District does not manage trash pickup.

Maintenance and repairs of mailboxes and their posts are the responsibility of the homeowner.  The District will repair a mailbox damaged due to the snow removal process. 

The District reads all water meters on the last day of each month for billing. Statements are mailed at the beginning of the following month, with payments due by the 25th.

You can also sign up to view your water account online through Invoice Cloud. You can make changes to your mailing address, phone number, and email address. You can also view your water usage, sign up for E-Statements, and make a payment online.

There are many options to pay your water bill. All these options are discussed in more detail on our View/Pay Bill page.

• You can sign up free ACH payments by calling the District at (303) 688-8330. Your bill will be paid automatically on the 25th of every month.
• You can send in or drop off a check to our office location.
• You may pay your bill by credit card through Invoice Cloud. A small convenience fee is charged for using this option.

There are several simple and effective ways to reduce your water bill while maintaining a healthy home and landscape. Here are some key strategies:

• Install an EPA WaterSense labeled smart irrigation controller: These controllers adjust watering schedules automatically based on weather conditions, reducing unnecessary watering and improving efficiency.
• Follow your water budget: Use only the amount allocated for your property to avoid overuse charges.
• Water efficiently: Water during early morning or late evening to minimize evaporation.
• Check for and fix leaks immediately: Regularly inspect your irrigation system for leaks, broken sprinkler heads, or inefficient watering patterns. Indoors, address dripping faucets and running toilets promptly, as even small leaks can waste thousands of gallons of water each year.
• Upgrade to water-efficient landscaping: Consider planting native grasses, drought-tolerant plants, drip irrigation, and mulching to retain soil moisture.
• Adjust your irrigation schedule seasonally: Your landscape needs less water in cooler months.

By following these steps, you can reduce your water usage and lower your bill without sacrificing comfort or landscape beauty.

The District’s water system is supplied by 13 groundwater wells. These wells produce water from the Denver Basin, utilizing three separate aquifers: the Lower Dawson, the Denver, and the Arapahoe. The wells pump the water to the surface where it is then conveyed to our two water treatment facilities. Once it is treated, it is then put into our two potable water storage tanks and ready for delivery to the community. Depending on where you live, this delivery either occurs through our gravity flow system or our pump stations. Over 54 miles of water mains convey the water to the service lines for the homes.

Water meters are read through an Advanced Meter Infrastructure (AMI) System. The meter, which is located in your basement, is connected to a radio on the outside of your home, which reports the meter reading to three radio tower sites that collect the data and make it available to Metro staff for meter reading.

Water meters are read monthly on the last day of each month.

The District is responsible for all main water lines in the streets up to the curb stop, which is the valve on your home’s buried service line near the street. The homeowner is responsible from that point forward into the property and the house.

The resident is responsible for all water lines in their homes.

Fluctuations can be due to your Pressure Reducing Valve (PRV) located inside your home.  Their life expectancy is 5 to 7 years.  If you experience very low or very high water pressure, you may need to replace your PRV.  The District can help diagnose the pressure issue, but cannot perform any repairs.  A plumber can assist you with that service.

Water rate adjustments are necessary to ensure the long-term reliability and sustainability of our water system. The Board of Directors carefully evaluates water rates every year. Key factors that influence water rate increases include:

• A water system master plan completed by engineering consultants in 2022 identified several pieces of critical infrastructure (including our water treatment plant, water storage tank, and water distribution infrastructure) that needs to be modernized and rehabilitated. Updating these critical pieces of infrastructure required the District to recently close on $25 million in bonds to complete water infrastructure repairs.
• Inflationary pressures continue to affect the District, including increases in energy, labor, and treatment chemicals.

The District works diligently to keep rates as affordable as possible while ensuring we can continue to provide high-quality drinking water and maintain critical infrastructure for the community.

Our water rates are detailed on on our Water Rates page.

Every customer is given a Total Water Budget customized to their property. All water will be billed within the lowest (Tier 1) rate as long as you stay within your monthly Total Water Budget. However, your water usage rate will increase if you exceed your Total Water Budget. Your water rate will continue to increase as you continue to exceed your Total Water Budget.

Water budgets are a proven way to eliminate irrigation waste. Several communities in Colorado (including Castle Rock and Centennial) utilize water budgets.

Peak Season is defined as the months from April through October, while Off-Peak Season is defined as the months from November through March. Water budgets and rate tiers will only be in effect during the Peak Season (April through October). All water use during the Off-Peak Season (November through March) will be billed at the Tier 1 rates.

Your Total Water Budget is a summation of your Indoor Water Budget and Outdoor Water Budget. Since the District bills in 1,000-gallon increments, your Total Water Budget for each month is rounded up to the next 1,000-gallon increment. Your Total Water Budget for each month is displayed on your water bill.

Every customer will be given an allocation of 6,000 gallons per month for indoor use during Peak Season Months. Most residences use far less than 6,000 gallons per month for indoor use. This allocation is based on a 4-person household. Households with more than 4 people can request additional allocation for indoor use. An additional allocation of 1,500 gallons per month will be given for each additional person in the household.

Your Outdoor Water Budget is designed to allow you to have enough water to maintain your existing landscaping and ensure plant health and aesthetics. The Outdoor Water Budget is calculated based on the amount of turf, bedding, and native grass areas on your property. Your Outdoor Water Budget is calculated based on a 7-year rolling average of Evapotranspiration in the District. Consequently, your Outdoor Water Budget will be slightly different every year. As of 2024, the seasonal Outdoor Water Budget is allocated at a rate of 17.9 gallons per square foot of turf area and 6 gallons per square foot of bedding area. There is no Outdoor Water Budget allocated for native grass areas. Additionally, every customer will be allocated a minimum of 3,000 gallons per month in Outdoor Water Budget.

Yes, your water budget is designed to provide enough water to maintain a healthy landscape. However, your water budget may or may not be enough to meet your unique desires for your landscaping. Proper watering practices play a key role in keeping your landscape healthy within your budget. Overwatering can lead to waste, while efficient irrigation techniques, such as watering during cooler hours, adjusting sprinkler settings, and using drought-resistant plants, can help maximize your water allocation.

The District does not limit the water you may use and understands that there will be a variety of landscaping that may have been installed and a variety of opinions about the aesthetics of individual landscaping. The water rate schedule is designed to promote water efficiency and reduce overuse.

Evapotranspiration (commonly referred to as “ET”) is the amount of water that must be delivered to a plant in order to ensure plant health and aesthetics. This water must be delivered in the form of either precipitation or irrigation. Different plants have different ET requirements. Turf grass has a higher ET requirement than native grasses, which have evolved in our arid climate.

Turf Areas: Areas that are predominantly Kentucky Bluegrass, Hybrid Bluegrass, and/or Tall Fescue.

Bedding Areas: Mulched areas that contain trees, bushes, shrubs, flowering plants, or other types of vegetation. Native

Grass Areas: Areas that have cool-season and warm-season grasses not specifically listed as a Turf Grass

The District hired a consultant to fly a drone over the entire Village. This drone was able to identify the different types of vegetation. We used those area calculations to determine your seasonal Outdoor Water Budget.

You will not be allocated additional budget for:

• Swimming pools
• Spas, saunas, or hot tubs
• Ponds, waterfalls, fountains, or other water features
• Evaporative (swamp) coolers
• In-home businesses or hobbies that require an increased amount of water

Yes! We are allowing residents to rollover unused Total Water Budget from one month to the next. For example, if you under consume your Total Water Budget in May, those unused gallons will rollover into June. All rollover gallons will be billed at the lowest (Tier 1) rate.

Please note however that water budget rollover will only be accumulated during Peak Season Months (April through October) and any unused Total Water Budget at the end of any given year will not be applied forward to future years. Also, for billing purposes, tiers will be calculated based on the original Total Water Budget.

Planting new grass (whether it be turf or native grasses) requires additional water during the establishment period. The District may temporarily increase your water budget to support grass establishment. However, the District must be notified prior to planting these grasses and the grasses must be planted during approved planting windows. Turf grasses can only be planted April through May and September through October. This temporary increase is intended only for:

• Establishing grass on new home construction
• Reestablishing existing grass that has been damaged

Please note that you may not increase the total irrigated area on your property. You will not receive additional water budget for planting new turf that expands your existing landscape. Your Total Water Budget will not be increased.

Please visit our Contact Us page and let us know about the pothole. You can also call District at (303) 688-8330 to report the pothole to our staff.

We plow roads on a priority-based system. Please visit our Snow Removal page for more information.

Routes are plowed on a priority basis with collectors being our top priority. Clearing priority roads opens routes into all residential areas. More information can be found on our Snow Removal page.

Residents are responsible for clearing snow from their driveways and sidewalks, including windrows (the pile of snow left at the end of a driveway after plowing) and the area around mailboxes to ensure access and delivery. While we understand windrows can be frustrating, it is not practical or safe for plow operators to adjust blade angles at each driveway. Doing so would leave snow in the roadway and reduce overall plowing effectiveness.

Please also note that we cannot guarantee a specific time when plows will reach your street. Timing depends on storm severity, road priority, and available resources.

Cleanup/widening operations often take place one to four days after the storm, depending on the severity of the storm and wind conditions. It is necessary to widen roads to ensure the ice and snow melts off the driven surface. Failure to do so will result in ice and snow packed roads not wide enough to accommodate storage of snow from following storms and will prevent proper drainage, resulting in an increased ice problem.

If an emergency situation occurs, call 911. Equipment will be diverted for emergencies WHEN REQUESTED BY CASTLE PINES EMERGENCY SERVICES, THE DOUGLAS COUNTY SHERIFF’S DEPARTMENT, OR SOUTH METRO FIRE DEPARTMENT. Castle Pines Emergency Services has constant communications with our staff during storm conditions.

This depends on which trails and what service is being referred to. The District is responsible for plowing the paved trails. Maintenance is handled by the CPHA or, in some cases, the Sub Association in which those trails reside.